Shipping policy

SHIPPING POLICY

Last updated: December 20, 2025

Somavera (“Somavera,” “we,” “us,” “our”) is a fictitious business name of Nutrean, LLC (“Nutrean”). All products sold through this website are fulfilled and shipped by Nutrean, LLC doing business as Somavera.

This Shipping Policy outlines how and when your personalized subscription orders are processed and delivered.

1. Shipping Locations

Somavera currently ships to addresses within the United States.
We do not ship internationally at this time.

2. Order Processing Time

Because each shipment is personalized and produced based on your subscription cycle:

  • Subscription orders typically process within 1–3 business days after billing

  • Processing times may vary during holidays or high-volume periods

Orders are processed Monday through Friday, excluding federal holidays.

3. Shipping Methods and Delivery Times

Orders are shipped using standard ground carriers.
Once shipped, typical delivery times range from 2–6 business days, depending on your location.

Delivery times are estimates and may be affected by:

  • Carrier delays

  • Weather conditions

  • Incorrect or incomplete shipping addresses

  • High-volume periods

Somavera is not responsible for delays caused by carriers or external factors.

4. Shipping Costs

Shipping fees, if applicable, will be displayed at checkout before payment is completed.

In some subscription plans, shipping may be included or discounted.
Any changes to shipping rates will be reflected at checkout.

5. Tracking Information

Once your order ships, you will receive a shipping confirmation email containing:

  • Tracking number

  • Carrier

  • Link to track your package

Please allow up to 24 hours for tracking information to update.

6. Incorrect or Incomplete Addresses

It is your responsibility to provide a complete and accurate shipping address.

If an order is returned or delayed due to an incorrect address:

  • You may be responsible for reshipment costs

  • Delivery timelines may be extended

  • Refunds are not provided for orders shipped to incorrectly entered addresses

7. Lost or Stolen Packages

If tracking shows a package as delivered but you cannot locate it:

  1. Check with neighbors, household members, or building management

  2. Verify the delivery address on your order

  3. Contact the carrier for delivery details

  4. If still unresolved, contact Somavera at help@somavera.com

We may assist in filing a carrier claim, but we cannot guarantee replacement for lost or stolen packages.

8. Damaged or Incorrect Shipments

If your shipment arrives damaged, defective, or incorrect, contact us within 7 days of delivery at help@somavera.com.

Please include:

  • Your order number

  • Description of the issue

  • Photo(s) of the damaged or incorrect item(s)

We will provide a replacement or appropriate resolution at our discretion.

9. Subscription Shipping

Subscription shipments follow your selected delivery frequency.

  • Orders ship after each billing cycle is processed

  • Changes to your subscription (such as address updates or schedule changes) must be made before your next billing date

Billing statements will show charges from “Somavera.”

10. Contact Information

For questions related to shipping, contact us at:
help@somavera.com