Refund policy

RETURN & REFUND POLICY

Last updated: December 20, 2025

Somavera (“Somavera,” “we,” “us,” “our”) is a fictitious business name of Nutrean, LLC (“Nutrean”). All products sold through this website are provided by Nutrean, LLC doing business as Somavera.

Because Somavera products are personalized based on the dietary information you provide, all sales are considered final. Please read this policy carefully before placing an order.

1. All Sales Are Final (Personalized Subscription Products)

Somavera subscriptions deliver personalized formulations based explicitly on your individual dietary inputs. For this reason, Somavera does not accept returns and does not issue refunds for personalized supplement orders, except in cases of damaged, defective, or incorrect shipments.

This applies to:

  • First subscription shipments

  • Recurring subscription shipments

  • All personalized formulations created by the Somavera system

2. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery at help@somavera.com.

Please include:

  • Your order number

  • A brief description of the issue

  • Photo(s) of the damaged or incorrect item(s)

After reviewing the issue, we may provide a replacement, partial credit, or refund. Resolution is provided at the discretion of Nutrean, LLC (d/b/a Somavera).

3. Lost or Stolen Packages

If tracking information shows your package was delivered but you cannot locate it:

  1. Check with neighbors, household members, or building staff

  2. Confirm delivery details with the carrier

  3. Contact us at help@somavera.com for assistance

We may help file a claim with the carrier, but we cannot guarantee replacement for lost or stolen packages.

4. Subscription Orders

All subscription renewals are final once processed.

To avoid being charged for the next subscription cycle:

  • You must cancel, skip, or pause your subscription before the upcoming billing date

  • Billing statements will show charges from “Somavera”

Once a renewal is processed, it cannot be refunded.

5. Order Changes or Cancellations

After an order has been processed or shipped, we cannot modify or cancel it.

If you need to update your shipping address or adjust your subscription, please do so before your next billing date.

6. Unauthorized Returns

Somavera cannot accept returns sent to us without prior authorization. Unauthorized returns are not eligible for replacement, credit, or refund.

7. Contact Information

For any questions regarding this Refund Policy or for assistance with an order, contact us at:
help@somavera.com