Somavera Return and Refund Policy

Last Updated: September 3, 2026

Somavera (“Somavera,” “we,” “us,” or “our”) is a fictitious business name of Nutrean, LLC (“Nutrean”). All products sold through this website are provided by Nutrean, LLC doing business as Somavera.

This Return and Refund Policy applies to purchases from Somavera and explains our policies regarding order cancellations, returns, refunds, product issues, and delivery problems.

 

1. Order Cancellations

If you wish to cancel an order, please contact Somavera as soon as possible at help@somavera.com.

If fulfillment has not yet begun, we may be able to cancel the order and issue a full refund.

Because each order is prepared specifically for the individual customer, orders generally cannot be canceled once fulfillment has begun.

 

2. Returns and Refunds

Because each order is prepared specifically for the individual customer, Somavera does not accept conventional returns, and orders generally cannot be returned or refunded once fulfillment has begun. This applies even if a delivered product remains unopened.

If an order is eligible for cancellation before fulfillment begins, Somavera will issue a full refund.

Nothing in this policy limits any rights or remedies available under applicable law.

 

3. Incorrect, Damaged, or Defective Products

If you receive a product that is incorrect, damaged, or defective, or if Somavera has made an error in fulfilling your order, please contact us promptly after discovering the issue.

Somavera will review the circumstances and provide an appropriate replacement, refund, or other remedy at no additional cost to you.

We may request photographs, order information, or other information reasonably necessary to evaluate and resolve the issue. In some circumstances, we may also request that the product be returned.

 

4. Exchanges

Somavera does not offer conventional product exchanges because each order is prepared specifically for the individual customer.

If you received an incorrect product because of a Somavera fulfillment error, please contact us promptly so that we can correct the issue.

 

5. Missing or Delivery-Related Orders

If your shipment appears to be lost, is significantly delayed, or is marked as delivered but you have not received it, please contact Somavera promptly.

We will review the circumstances and, when appropriate, work with the shipping carrier to investigate the shipment and determine an appropriate resolution, which may include a replacement or refund.

If a delivery problem resulted from an error by Somavera, we will provide an appropriate remedy at no additional cost to you.

Customers are responsible for providing accurate and current shipping information. Somavera is not responsible for delivery issues resulting from inaccurate or outdated shipping information provided by the customer. We may nevertheless assist in attempting to resolve such issues when reasonably possible.

 

6. Refund Processing

Approved refunds will be issued to the original payment method.

Somavera will process approved refunds promptly. After a refund has been processed by Somavera, additional time may be required for your bank, card issuer, or other payment provider to post the refund to your account.

 

7. Subscriptions

Canceling a subscription prevents future renewals but does not automatically cancel or refund an order that has already been processed.

Additional terms governing subscription renewals, cancellations, recurring orders, and other subscription matters are provided in the Somavera Subscription Policy.

 

8. Contact

To request an eligible order cancellation or report a problem with an order, please contact Somavera at help@somavera.com.

These terms do not limit any rights or remedies that cannot be waived under applicable law.